8K Strong IPTV UK Official Header Logo

Refund & Cancellation Policy

Last Updated: 30 July 2026

On This Page

  1. Overview
  2. 7-Day Refund Eligibility
  3. Non-Refundable Circumstances
  4. Downtime & the 72-Hour Exception
  5. Refund Eligibility Summary
  6. How to Request a Refund
  7. Refund Method & Processing Time
  8. Contact Us

1. Overview

Strong8K offers a 7-day refund window from the date of purchase, subject to the conditions outlined below. Please read this policy carefully before subscribing, as certain circumstances — including third-party app costs, general downtime, and individual channel availability — are explicitly excluded from refund eligibility.

2. 7-Day Refund Eligibility

Refund requests may be considered within 7 days of your original purchase date, provided the request does not fall under one of the non-refundable circumstances described in Section 3.

3. Non-Refundable Circumstances

The following situations are not eligible for a refund, regardless of when the request is made:

a) Refusal to Purchase or Upgrade a Required App

Our free companion apps are provided only for Amazon Firestick, Android TV, and Android TV Boxes. For all other devices (including Smart TVs, iOS, Windows, and Mac), users are required to purchase or upgrade a compatible third-party IPTV player app at their own cost. If a user declines to purchase or upgrade the required app, this does not entitle them to a refund, as the subscription service itself remains valid and active.

b) General Service Downtime (Under 72 Hours)

Occasional downtime may occur due to maintenance or technical issues. Downtime of any duration under 72 continuous hours is not grounds for a refund. Users are expected to wait for the service to be restored.

c) Individual Channel Unavailability

Strong8K sources channel content through a middleware provider and acts as a distribution service to end users. The unavailability of any individual channel, or a limited number of channels, is not grounds for a refund, as this falls outside our direct control as a subscription provider.

4. Downtime & the 72-Hour Exception

If the entire service experiences continuous downtime for 72 hours or more without restoration, users may submit a refund request. This exception applies only when:

  • The downtime is continuous and affects the full service (not a single channel or limited feature)
  • 72 hours have passed from the start of the downtime
  • The service remains unavailable at the time the refund request is submitted
Example: If the service goes down and is not restored within 72 hours, you may contact support to request a refund. If service is restored before the 72-hour mark, no refund applies for that downtime period.

5. Refund Eligibility Summary

SituationRefund Eligible?
Request made within 7 days, no excluded circumstance appliesYes
User declines to purchase/upgrade a required appNo
Service downtime under 72 continuous hoursNo
Service downtime of 72+ continuous hours, still unresolvedYes
A single channel or limited channels unavailableNo

6. How to Request a Refund

To request a refund, contact our support team with your order details:

  1. Message us on WhatsApp or email with your name and order/payment reference
  2. Explain the reason for your refund request
  3. Our support team will review your request against this policy

7. Refund Method & Processing Time

Approved refunds will be issued back to the original payment method used at checkout (UK Bank Transfer, PayPal, Revolut, Wise, or cryptocurrency). Processing times may vary depending on the payment method and provider, and cryptocurrency refunds may be subject to network confirmation times.

8. Contact Us

For refund requests or questions about this policy: